Your acceptance of these termsBy using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Personal/Identification InformationUsers may visit this Site anonymously, without submitting any of their personal/identification information. Only in the event that any User voluntarily consents to submit any personal/identification information for availing the services of the Company via the Site shall such personal/identification information be made available to and be used by the Site. A User shall always have the right to refuse providing personally/identification information, though such an action may prevent such User from engaging in certain Site related activities. A User shall, even after providing consent to the Site to use their personal/identification information, also have the right, at any time and with reasonable notice to the Company via email, to stop the usage of their personal/identification information; however this may prevent such User from fully utilising the services and activities of this Site and it shall be at their own risk. While a User will be able to view most of the pages of this Site without providing their persona/identifications information, the nature of the services offered by the Company via the Site, whether to (i) put up a post for hosting pets, or (ii) availing the services of a host, would require the User to share certain personal/identification information with the Company and other Users of the Site who would be privy to. The Company via the Site shall collect personal/identification information from Users in a variety of ways including, but not limited to, when Users (i) register on the site, (ii) makes a reservation, (iii) fill out a form, and (iv) in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate their respective, names, email addresses, mailing addresses, phone numbers, etc . (This list of personal/identification information is only illustrative). By accepting the policy at the time of registration, you expressly approve and consent to the collection, storage, use and disclosure of your personal/identification information by the Company as described in this policy.
Web Browser CookiesWe use "cookies" to enhance User experience and improve our Site. When a User visits our Site, a short text file called a cookie, is downloaded to your computer. A cookie is used to store small amounts of information. Please note that a cookie does not contain personal information, though it may be used to recall personal information previously submitted by the User, for example the User's sign-in name and/or password. The User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse/block cookies, or to alert you when cookies are being sent. If they do so, note that the User may find it difficult to utilise some features of the Site optimally. The Company [nor its vendors] do not sell, give, or trade the statistics they store to any third parties for data-mining or marketing purposes.
How we use the Collected InformationThe Company shall collect and use Users personal information only for the following purposes:
To improve customer serviceInformation you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experienceWe may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our SiteWe may use feedback you provide to improve our products and services.
To process paymentsWe may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emailsWe may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your informationWe adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
We shall retain each User's personal/identification information and any such other information only during the duration of the User's engagement with the Company. As previously mentioned, at any time, the User shall be permitted to remove, amend or modify their information as required, subject to the Company having the right to discontinue its services in terms of this Site.
Sharing your personal informationWe do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websitesUsers may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Dispute ResolutionIn the event that any dispute arises between the User and the Company regarding the usage of the User's information, the parties shall make best efforts to resolve such dispute within a period of 30 (thirty) days from receiving any notice in that regard. In the event that the parties are not able to resolve their differences within such period, the parties shall have the opportunity to refer the dispute to an independent arbitral tribunal consisting of 1 member appoints by each party, and another member appointed by the 2 such parties. The arbitration proceedings shall be undertaken in terms of the Arbitration and Conciliation Act, 1996 and the venue shall be in Bangalore, India. The costs shall be borne equally by both parties, and if required by the majority of the arbitrators the parties shall make an upfront payment prior to the commencement of the proceedings. The decision of the arbitral tribunal shall be final and binding on the parties.
C/o Improvi Technologies Pvt Ltd,
#2052, Sobha Dahlia,
Green Glen Layout,
Bellandur, Off. Outer Ring Road,
Bangalore - 560 103